Terms & Conditions

These terms govern every sale of goods arranged through valto.co.za. Please read them, and in particular clause 9 (Limitation of liability), which is shown in bold. By arranging a purchase with us you confirm that you have read, understood and accepted these terms.

1. Who these terms are between

1.1. "We", "us" and "our" mean [ your full registered or proprietor name ], a sole proprietor trading as Valto. "You" and "the customer" mean the person arranging a purchase from us. "CPA" means the Consumer Protection Act 68 of 2008. "ECTA" means the Electronic Communications and Transactions Act 25 of 2002.

1.2. Nothing in these terms limits, excludes or waives any right you have under the CPA, ECTA or any other law. To the extent any provision purports to do so, it does not apply, and the rest of the terms continue in force.

2. How a sale is made

2.1. A product listing is an invitation to do business, not an offer. You make an offer to buy when you tell us you want an item (by WhatsApp or the enquiry form) and we prepare an invoice for it.

2.2. A contract of sale comes into existence only when we accept your offer, which happens when we hand the goods over to you or dispatch them (or confirm a collection booking), and not before. An invoice, an acknowledgement, or even receipt of your payment does not by itself amount to acceptance.

2.3. We may decline any order before acceptance, including where the item is no longer available, where there is a pricing or description error, or where we cannot verify payment. If we decline after you have paid, we refund you in full within 30 days.

3. Pricing and errors

3.1. Prices are in South African Rand and are the full price of the goods. Any delivery fee is quoted and added before you pay.

3.2. Where a price is shown as the result of an obvious error, we are not obliged to sell at that price. We will tell you before accepting your order and offer you the choice to proceed at the correct price or cancel for a full refund of anything you have paid.

4. Payment

4.1. Full payment by EFT or instant EFT is required before goods are handed over or dispatched. We do not take card payments on the site and do not store card details.

4.2. Ownership of the goods passes to you on full payment or on delivery, whichever is later. Risk in the goods passes to you on delivery or collection.

5. Delivery, collection and performance

5.1. You may collect in Cape Town by appointment, or ask us to arrange an insured courier countrywide (you pay the courier fee, quoted per parcel).

5.2. We carry out your order within the time agreed and, in any event, within 30 days of the sale being arranged, unless we agree a different period with you.

5.3. If we cannot supply the goods because they are unavailable, we tell you promptly and refund any payment within 30 days. If we fail to deliver within 30 days or any agreed period, you may cancel on seven days' written notice and receive a full refund.

6. Your seven-day cooling-off right

6.1. If you are a natural person and your purchase is concluded electronically, you may cancel within seven days after you receive the goods, without reason and without penalty, under section 44 of ECTA.

6.2. To cancel, notify us at hello@valto.co.za within the seven days and return the goods. You bear only the direct cost of returning them, and we refund the price you paid within 30 days.

6.3. Where you inspect and collect an item in person, you have examined it before paying. The cooling-off right applies to transactions concluded electronically; we honour it wherever it applies. Any category of goods excluded from this right by section 42(2) of ECTA is noted on the relevant product page.

7. Quality of goods, condition, and your rights if something is wrong

7.1. Under sections 55 and 56 of the CPA, the goods we supply are of good quality, in good working order and free of defects, reasonably suitable for the purpose they are generally intended for, and useable and durable for a reasonable period, having regard to their nature, price and description.

7.2. If, within six months of delivery, goods fail to meet this standard, you may return them to us at our risk and expense and without penalty, and you may choose to have them repaired or replaced, or to receive a refund of the price paid. The choice is yours, not ours.

7.3. Where an item is sold as pre-owned, ex-display, open-box or otherwise not in as-new condition, its specific condition is described on its product page, and by buying it you agree to accept it in that described condition. Clause 7.1 still applies, measured against that described condition, description and price. It does not cover a fault caused by your own misuse, or ordinary wear and tear.

8. Manufacturer's warranty

8.1. Some goods carry a separate manufacturer's warranty, whose terms and duration are set by the manufacturer. Where one applies, we pass its benefit to you and give you what you need to claim under it.

8.2. A manufacturer's warranty is in addition to your rights under clause 7 and does not replace or reduce them.

9. Limitation of liability

9.1. Nothing in this clause limits or excludes our liability where the law does not allow it, including our liability under section 61 of the CPA for harm caused by unsafe or defective goods, our liability for our own gross negligence or wilful misconduct, or any liability that may not lawfully be limited.

9.2. Subject to clause 9.1, and to the extent the law allows, we are not liable for any indirect, consequential, special or incidental loss, and our total liability arising from any order is limited to the price you paid for the goods concerned.

9.3. We are not liable for any failure or delay caused by events beyond our reasonable control.

10. Privacy

We handle your personal information in line with the Protection of Personal Information Act 4 of 2013, as described in our Privacy Policy.

11. Complaints and disputes

11.1. Please raise any complaint with us first at hello@valto.co.za, so we can put it right.

11.2. If it is not resolved, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za), the National Consumer Commission, the relevant provincial consumer authority, or a court. Claims up to the prescribed limit may be taken to the Small Claims Court without a lawyer.

12. General

12.1. These terms, together with the Returns & Refunds Policy and our Company details, are the whole agreement between us for the sale.

12.2. They are governed by the law of the Republic of South Africa.

12.3. If any part is found to be unenforceable, it is removed and the rest continues to apply.

12.4. We may update these terms from time to time. The terms that apply to your purchase are those in force when you arrange it.